TERMS AND PRIVACY
These terms and conditions (“Terms”) govern the use of the JAKAL Clothing online store and all orders placed through it. By using the online store you accept these Terms and agree to follow them.
The online store is primarily targeted for Finnish consumers.
2. OUR CONTACT INFORMATION
JAKAL Clothing avoin yhtiö
Business ID: 27481895
Muuttohaukantie 5, 28220 Pori
Online store customer service: Jami Perälä / Kalle Kolin / JAKAL Clothing
Phone: +358415302766 working days 10.00-15.00
To place an order you must meet the criteria set for ordering and give true and accurate information of yourself. You must be at least 18 years old to place an order in JAKAL Clothing online store.
You may submit an order either as a registered customer or without creating an account.
All orders must be placed online. We do not accept orders via phone or email.
We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming the availability and delivery time of your order.
4. PAYMENT TERMS
All prices shown in our online store are in euros and inclusive of the Finnish VAT.
We use Paypal as our external payment service provider.
In order to use PayPal payment method, you must have a personal PayPal account from which the transfer is done. More information about Paypal is available on the Paypal website.
5. SHIPPING AND DELIVERY TIME
Delivery time of our products depend on the product’s availability and the destination of the delivery. We reserve the right to deliver the orders in multiple deliveries.
Shipping fees depend on the chosen delivery method.
You will be shown the available delivery methods and shipping fees before you check out.
Please note that we use external service providers for carrying out shippings.
Shipping in Finland
Shipping is free in Finland for orders over 100 €.
6. RETURN POLICY
Consumers have the right to cancel their order placed through the online store and return the product within 14 days of receiving of the order. Please note that the return policy does not apply to custom made or tailored products, or for sealed products if the seal has been broken.
The returned product must be unused and capable of being resold. The product must be packaged either in its original packaging or in a similar manner.
You may use our return form when returning your order.
JAKAL Clothing avoin yhtiö / WEBSTORE RETURN
We are not responsible for delays or damages due to any obstacle beyond our influence. These type of force majeure situations include unusual natural phenomena, disturbances in transportations, and strikes or trade or export prohibitions.
We are also not responsible for any disturbances, interruptions or downtime of the online store.
These terms do not limit JAKAL Clothing’s liability under applicable consumer protection laws, such as liability for defects.
The customer must give notice of a defect of an item within a reasonable time from detecting the defect, however, preferably no later than within two months.
JAKAL Clothing is not responsible for any consequential or indirect damage. Our aggregate maximum liability for damages shall be limited to 100% of the purchase price.
8. INTELLECTUAL PROPERTY RIGHTS TO THE CONTENT OF THE ONLINE STORE
The content of JAKAL Clothing online store, including pictures, videos, texts, product information, trademarks and charts are property of JAKAL Clothing avoin yhtiö and/or it’s partners or licensors. Unauthorized use or copying of the contents or material of the JAKAL Clothing online store is prohibited.
JAKAL Clothing is a registered trademark.
9. PERSONAL DATA AND DATA PROTECTION
10. APPLICABLE LAW AND DISPUTES
These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law.
Any disputes that cannot be solved by negotiations, shall be subject to the exclusive jurisdiction of the Finnish courts.
Consumers can also seek advice from the Finnish Consumer Advisory Services (Kuluttajaneuvonta) or contact the Finnish Consumer Dispute Board (Kuluttajariitalautakunta) for a recommendation.
JAKAL Clothing avoin yhtiö (”JAKAL Clothing”, “JAKAL” or ”we”) processes online customers’ personal data for the managing and processing of orders and deliveries, managing customer relations and for direct marketing purposes. We also process the information of online visitors for trend detection and analytics.
Your chosen payment service provider is the controller in regard to any payment transactions data. The Privacy Policies of these service providers are available on their website:
2. CONTACT DETAILS
Controller’s contact details:
JAKAL Clothing avoin yhtiö
Business ID: 27481895
3. COLLECTED PERSONAL DATA
We collect the following information of our registered users or online customers:
- first and last name
- email address
- postal address
- phone number
- order and delivery history
- payment method
- possible communication history
- returns, complaints or claims
- direct marketing opt-ins or restrictions
- company name and business id of business customers.
We may also process technical data of all the online visitors that may in certain situations identify you and qualify as personal data, including the following:
- IP address
- operating system
- device type
- products searched in the online store
- browsing history and URL route in the online store.
4. COOKIES AND ANALYTICS TOOLS
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
A cookie is a small text file saved in the user’s computer. If you don’t want to save cookies on your computer, you can prevent cookies in your browser settings. In that case we cannot guarantee that our site will functions in the best way possible.
5. SOURCES OF PERSONAL DATA
We primarily receive personal data directly from You in connection with your order or registration.
Technical analytics data is saved automatically from online visits.
6. THE PURPOSES AND LEGIMATE GROUNDS FOR PROCESSING OF PERSONAL DATA
Personal data may also be used for the following purposes of use in accordance with legislation and applicable consents:
Facilitating orders and deliveries
We process personal data to process, confirm and deliver orders. Personal data may also be processed in situations concerning order’s or product’s reclamation or warranty.
Customer communication and customer care
The customer’s data may be used for customer service, communication and to control and maintain customer relationship.
If you contact our customer service, we will use the given data to response to questions and solve possible problems and processing of your message.
Legal grounds for processing personal data
We process personal data to take care of our obligations based on a contractual relation towards you or to facilitate pre-contractual steps. In certain cases we process personal data to fulfil our legal obligations, for example when we are obliged to store order and transactions data for accounting purposes. We also process personal data on the basis of consent when you have given your consent for the processing of personal data and on the grounds of our legitimate interests to maintain and develop our business, for example for the purposes of collecting website analytics.
7. STORAGE PERIOD
We do not store personal data longer than is legally permitted or as it is necessary to meet the purposes of use above. The storage period depends on the nature of the information and the purposes of processing. The maximum period may therefore vary per use.
Storage periods reflect the time reasonably necessary for our legitimate interests for example for claims handling, internal reporting, marketing and reconciliation purposes.
Due to accounting legislation we are also required to store all material relating to our transactions for the period as defined by the law.
We will store Analytics Data relating to the Services 36 months.
8. THE RECIPIENTS OF PERSONAL DATA
We do not share your personal data with third parties outside of JAKAL’s organization unless one of the following circumstances applies:
For legal reasons
We may share personal data with third parties outside JAKAL’s organization if access to the personal data is reasonably necessary to: (i) meet applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, identity theft, money laundering, terrorism financing or information security or technical difficulties; or (iii) ensure any other purpose required by public interest in accordance with the law.
To authorized service providers
For other legitimate reasons
With your explicit consent
We may share personal data with third parties outside JAKAL’s organization for other reasons than the ones mentioned before, when we have your explicit consent to do so. You have the right to withdraw such consent at any time by contacting us.
9. THE RECIPIENTS OF PERSONAL DATA
Right to access
You have the right to access your personal data processed by Jakal Clothing. You may contact us to find out what personal data we process and for which purpose we use it.
Right to correct
You have the right to have incorrect, imprecise, incomplete, outdated, or unnecessary personal data we have stored corrected or completed. By contacting us you can update for example your contact information or other information.
Right to deletion
You may ask us to delete your personal data. We will comply with your request unless we have a legitimate ground to not delete the data. Such ground may be for example an obligation to keep certain data due to accounting legislation or a requirement to store order information to verify your product warranty.
Right to object and right to restrict
You have a right to resist the processing of your personal data or profiling, if your data is being processed for direct marketing. You have a right to demand the limitation of your personal data among other things when the data concerning you is not true. In addition in certain special situations you have a right to resist the processing of your personal data on the grounds of a personal special situation.
Right to data portability
You have the right to receive your personal data from us in a structured and commonly used format and to independently transmit data to a third party.
How to use your rights
If you want to use any of the above mentioned rights, please send us a letter or a secure e-mail with the following information: name, address, phone number and a copy of a valid ID. We may request additional information to confirm your identity.
We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.
10. DIRECT MARKETING
If you have given your consent to receive direct marketing for example by ordering a newsletter, we may send you notices concerning our products, offers and events.
You have the right to prohibit us from using personal data for direct marketing, market research or profiling by contacting us through the contact information pointed above or by using the ubsubscribe option included in all direct marketing messages.
11. INFORMATION SECURITY
We have implemented administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability.
Access to personal data is limited to authorized persons on a need-to-know basis. The personal data is protected with appropriate access controls, user rights and passwords.
Should despite of the security measures, a security breach occur that is likely to have negative effects on your privacy, we will inform you and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as possible.
12. LODGING A COMPLAINT
You have the right to lodge a complaint to the supervisory authority, if you consider JAKAL’s processing of personal data to be inconsistent with the applicable data protection laws.